Refund Policy

Last updated: June 8, 2025

At ficexamen.ca, we are committed to providing quality services to help our students pass their certification exams. This refund policy describes the conditions under which a refund can be requested and granted.

⏱️Refund Period

3-day window

You have a 3-calendar-day window from the date of purchase to request a refund. Any request made after this period will not be eligible for a refund.

✓Refund Eligibility Conditions

To be eligible for a refund, the following conditions must be met:

✓The request must be made within 3 days of purchase
✓The account must be in good standing and compliant with our terms of use
✓The request must be submitted in writing via our contact form or by email

✗Refund Refusal Conditions

We reserve the right to refuse any refund request in the following cases, without limitation:

✗
Significant use of educational content
Substantial use of the platform was detected before the refund request, including in the following cases:
- •Completion of one or more mock exams
- •Answering 10% or more of the available practice questions
✗
Content download
Content (PDF manual, downloadable materials, etc.) was downloaded by the student before the refund request.
✗
Violation of terms of use
The student violated our terms of use, including by sharing their access with other people or using the content fraudulently.
✗
Late request
The refund request was made after the 3-day window.
✗
Multiple refund requests
The student has already requested one or more refunds for the same course (IFC or other exam), suggesting abuse of our policy.
✗
Excessive refunds
The student has a history of excessive refund requests, whether for the same course or different courses on our platform.
✗
Flagged, banned, or suspended account
The student's account has been flagged, banned, or course access disabled due to a violation of our terms of use or other inappropriate behavior.
✗
Gift card purchase
The course (IFC or any other exam) was purchased using gift cards. Purchases made with gift cards are not eligible for a refund.
✗
Promotion or special offer
The purchase was made as part of a special promotion or limited-time offer that explicitly states no refunds are possible.
✗
Non-refundable processing fees
Payment processing fees charged by our payment provider (Stripe) are non-refundable. The refund granted will correspond to the amount actually received, i.e. the purchase price minus transaction fees (approximately 3–4%).

This list is not exhaustive. We reserve the right to evaluate each request on a case-by-case basis and to refuse a refund for other legitimate reasons.

📋Refund Request Process

To request a refund, please follow these steps:

1
Contact our support
Send an email to our support team or use our contact form, clearly indicating your refund request.
2
Provide the necessary information
Include your order number, the email address associated with your account, and a brief explanation of the reason for your request.
3
Review of your request
Our team will review your request within 2 to 5 business days and inform you of the decision.
4
Refund processing
If your request is approved, the refund will be processed to the original payment method within 5 to 10 business days.

⚠️Important Notes

•Refunds are processed to the original payment method used at purchase.
•Transaction fees are non-refundable.
•Payment processing fees (approximately 3–4%) are non-refundable. If a refund is approved, the amount refunded will correspond to the net amount received, after deducting Stripe transaction fees.
•If a refund is approved, your access to the platform will be revoked immediately.
•We reserve the right to modify this policy at any time. Changes take effect as soon as they are published on this page.

📧Need Help?

If you have questions about our refund policy or would like to submit a request, feel free to contact us.