Privacy Policy

Last updated: January 5, 2025

At ficexamen.ca, we take the protection of your personal data very seriously. This privacy policy explains what information we collect, how we use and protect it, and your rights regarding your data.

1.Information We Collect

1.1 Information you provide us

When you use our platform, we collect the following information:

•Account information: name, email address, password (encrypted)
•Payment information: processed by our secure payment processor (Stripe). We do not store your complete credit card information
•Contact information: messages you send us through our contact form

1.2 Automatically collected information

When you use our platform, we automatically collect:

•Usage data: questions answered, exams completed, scores obtained, time spent on the platform
•Technical data: IP address, browser type, operating system, pages visited, date and time of access
•Cookies: small text files stored on your device (see section 5)

1.3 Information from third parties

We may receive information from:

•Payment processors: transaction confirmation, payment status
•Analytics services: aggregated and anonymized usage data

2.How We Use Your Information

We use your personal information to:

✓Provide our services: create and manage your account, give you access to educational content
✓Process payments: manage your purchases and subscriptions
✓Track your progress: record your results and learning statistics
✓Communicate with you: respond to your questions, send important notifications about your account
✓Improve our services: analyze platform usage to optimize the user experience
✓Ensure security: detect and prevent fraud, abuse, and violations of our terms
✓Comply with our legal obligations: comply with applicable laws

3.Legal Basis for Processing

We process your personal data based on:

•Performance of a contract: to provide the services you have purchased
•Consent: when you explicitly give us your agreement
•Legitimate interests: to improve our services and ensure platform security
•Legal obligations: to comply with applicable laws and regulations

4.Sharing Your Information

We never sell your personal data to third parties. We may share your information only in the following cases:

4.1 Service Providers

We share your information with trusted providers who help us operate our platform:

•Stripe: payment processing
•Web hosting: data storage and platform hosting
•Email services: sending communications

These providers are contractually required to protect your data and may only use it for the specified purposes.

4.2 Legal Obligations

We may disclose your information if required by law or in response to a valid legal request (warrant, subpoena, etc.).

4.3 Protection of Rights

We may share your information if necessary to protect our rights, our property, or the safety of our users or the public.

4.4 Business Transfer

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5.Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our platform.

5.1 Types of Cookies Used

•Essential cookies: necessary for the platform to function (login, cart, etc.)
•Performance cookies: help us understand how you use the platform
•Functional cookies: remember your preferences (language, theme, etc.)

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Note that blocking certain cookies may affect the platform's functionality.

6.Security of Your Data

We implement appropriate technical and organizational security measures to protect your personal information against:

✓Unauthorized access
✓Unauthorized disclosure
✓Unauthorized alteration
✓Accidental destruction or loss

Our security measures include:

•SSL/TLS encryption for all data transmissions
•Password encryption
•Strict access controls on data
•Regular backups
•Continuous security monitoring

Note: No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7.Data Retention

We retain your personal data for as long as necessary to:

•Provide our services for the duration of your subscription
•Comply with our legal and regulatory obligations
•Resolve disputes and enforce our agreements

When you close your account, we delete or anonymize your personal data within a reasonable time, unless the law requires us to retain it longer.

8.Your Rights

You have the following rights regarding your personal data:

✓
Right of access: obtain a copy of your personal data
✓
Right to rectification: correct inaccurate or incomplete data
✓
Right to erasure: request the deletion of your data under certain circumstances
✓
Right to restriction: restrict the processing of your data
✓
Right to portability: receive your data in a structured, commonly used format
✓
Right to object: object to the processing of your data in certain situations
✓
Right to withdraw consent: at any time, without affecting the lawfulness of processing carried out before withdrawal

To exercise these rights, please contact us at support@ficexamen.ca

9.Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10.International Transfers

Your information may be transferred to and stored on servers located outside your country of residence. When we transfer your data, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

11.Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised update date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If we make significant changes, we will notify you by email or through a notice on our platform before the changes take effect.

12.Contact Us

For any questions regarding this privacy policy or your personal data, please contact us:

ficexamen.ca - Data Protection

Email: support@ficexamen.ca

Subject: Data Protection / Privacy

Contact form

🔒Summary

•We only collect the data necessary to provide our services
•We never sell your personal data
•We use robust security measures to protect your information
•You are in control of your data and can exercise your rights at any time
•We are transparent about our privacy practices